Order Processing & Shipping Timeframes

• Orders are processed and shipped within 1-2 business days after purchase.
• Free ground shipping is available on orders over $25 within the U.S.

Tracking & Delivery Confirmation

• All orders come with tracking information, which will be sent to the email provided at checkout.
• Once a package is marked as "Delivered" by the carrier, it is considered fulfilled and completed.

Missing or Lost Packages

• If your tracking shows "Delivered" but you cannot locate your package, please:

  1. Wait 48 hours – Packages are sometimes scanned as "Delivered" before actual delivery.
  2. Check with neighbors, household members, and any secure locations (mailroom, front desk, parcel locker, etc.).
  3. Contact the carrier (USPS, UPS, FedEx) to verify delivery details.

• If your package has not arrived after 48 hours, you may file a claim with us at hello@revo2.com.

Reshipment Policy

• Customers are eligible for one reshipment per order if their package is confirmed lost after following the above steps.
• A maximum of one reshipment per customer is allowed across all orders.
• We reserve the right to deny reshipments if multiple lost package claims are submitted by the same customer.

Address Accuracy & Non-Delivery

• Customers are responsible for entering the correct shipping address at checkout.
• If a package is returned to us due to an incorrect or undeliverable address, the customer is responsible for additional shipping costs to resend it.
• We do not refund orders returned due to an incorrect shipping address.

Damaged or Incorrect Items

• If your order arrives damaged or incorrect, contact us within 3 days of delivery with photos of the issue, and we’ll make it right.

By placing an order with RevO2, you agree to the terms of this shipping policy. If you have any questions, please reach out to our support team at hello@revo2.com.